FAQs

The festival will open its doors on Friday, July 25, at 3pm and will close on Monday, July 28, at 11am, both for the festival and camping area. Access will not be permitted outside of these hours. Exceptionally, the parking will open on Friday at 2pm.

Tickets can only be validated and check-in/check-out for glamping will be available during InfoPoint hours: Friday: 3pm - 12am Saturday: 10am - 12am Sunday: 10am - 11pm Monday: 08:30am - 11am

We allow dogs to enter the venue, but we ask that they always be kept under supervision and on a leash in areas with large crowds. Dogs are PROHIBITED on the dance floor. The sound levels on the dance floor can create a dangerous and stressful situation for dogs' ears.

For safety reasons and to ensure a pleasant experience for all attendees, the following items are not allowed at the festival: Glass items (bottles, glasses, etc.) Gas stoves or similar equipment Alcoholic beverages Weapons or any dangerous objects (knives, blades, etc.) Illegal substances Fireworks (flares, firecrackers, fireworks) Laser pointers Large portable speakers or sound systems Flammable aerosols (deodorants, hair spray, etc.) Drones or flying devices

Although the festival takes place in summer, please note that it’s located in the middle of a ski resort. This means that the days can be quite hot, and the nights can be quite cold.

If you would like to participate as a volunteer, please review the conditions and fill out our application form (available soon). If you would like to send us your cv or enquire about open positions, please email us at hr@parallelfestival.com

Yes, families are welcome at Paral·lel Festival, and we believe this space can be enjoyed in many ways, including shared moments with younger children. However, it’s important to follow certain recommendations to ensure the safety, well-being, and rest of children: Ensure that children wear hearing protection at all times. Avoid letting them get too close to the stage or high-sound areas. We recommend that children are not present during the late-night hours. It is essential that minors are supervised and protected at all times. If you feel that you can follow all these recommendations, please complete the following form and present it at the access, together with your and your kids' ID and the family book or equivalent legal document that proves the relationship of the accompanying person with the minor: We are excited to welcome you and your family and trust that together we will create a safe and enjoyable environment for everyone.

Tent changes will only be available until July 15, 2025. After this date, we will no longer be able to process changes. For information and instructions on how to make a change, please contact ticketing@parallelfestival.com.

Yes, there is free parking in front of Hotel Port 1730, a 15-minute walk from the festival entrance.

Check out our accommodations page: this year, we’re offering a shuttle bus that will take you directly to available accommodations in Sant Llorenç de Morunys.

Fire is strictly prohibited (including camping gas). The festival takes place in the middle of a forested area, which is at high risk of fire. To be prepared in case of fire, familiarize yourself with the location of fire extinguishers and other fire-fighting equipment.

Yes. We will charge €1 for the reusable plastic cup, and we encourage you to keep your cup throughout the festival to reduce plastic waste. Therefore, the cost of the cup is non-refundable.

We want to enjoy nature without harming it, so please help us keep the beautiful surroundings safe and clean by considering the following: We will provide you with a trash bag upon arrival. Please use it to store waste and drop it off in the designated bins before leaving (don’t leave it scattered in the camping area)! Use the trash bins located throughout the festival site. If you smoke, make sure cigarette butts are properly and completely extinguished. We will provide portable ashtrays at the entrance for you to carry at all times. When full, dispose of them in the bins throughout the festival. To preserve the cleanliness of the venue and the safety of everyone, glass is not permitted at the festival.

You may bring your own food and non-alcoholic drinks, as long as they are not in glass containers or bottles. Alcoholic beverages are not allowed into the venue and will be confiscated at the entrance. You will find a wide selection of alcoholic and non-alcoholic drinks at our bar.

No. Any type of stove or fire is strictly prohibited on the festival site due to the high risk of fires.

We have two fountains for free drinking water available on-site. Their locations are marked on the venue map. Additionally, you can purchase 0,5l and 5l bottles of still water at the bar.

In our food truck selection, you will find vegetarian, vegan, and gluten-free options. We also have gluten-free beer at the bar. Please ask our staff for more information.

At the festival bar, you will find a wide selection of cold and hot drinks, as well as breakfast options (fruit & fresh croissants). We also have 5 food trucks offering a great variety of quality dishes.

You can find a small food store in La Coma: Casa Roseta, 20 minutes by car from the festival. For a larger supermarket, you will need to go to Solsona (35 minutes from the festival).

We have a mobile clinic on-site with a medical team available to assist you. The location is marked on the venue map.

The nearest pharmacy is "Farmàcia Óptica Casas," located in Sant Llorenç de Morunys (25 minutes from the festival).

Yes, we have showers on-site in the festival and campervan areas. However, please note that due to high usage, we cannot guarantee hot water at all times. We recommend using the showers early in the morning, or if you find that there is no hot water, try again in a couple of hours.

Please note that Paral·lel is a gathering place for all kinds of people seeking a great music and nature experience. We will not tolerate any violent or hateful behavior for any reason. Failure to comply with our community standards will result in immediate expulsion from the festival grounds. Respect each other and always treat others as you would like to be treated.

At Parallel Festival, we are committed to creating a safe, inclusive space free from any form of violence or discrimination. For this reason, we have a Purple Point, a space dedicated to prevention, awareness, and action against harassment, abuse, or any inappropriate behavior. If you need help or witness a situation that requires intervention, do not hesitate to go to the Purple Point or contact our bar or security staff.

At the moment, we do not have lockers available. Although the audience at Paral·lel is very respectful, and there are usually no incidents, we recommend not leaving valuable items in the tents or glamping areas.

Yes, you will be able to charge your phone for free at the chill-out tent next to the bar. Please do not leave your phone unattended while it is charging.

If you find a lost item, please drop it off at the top up / merchandise booth. If you have lost an item, ask for it at this same stand or contact us after the festival at hello@parallelfestival.com.

Our festival takes place in the mountains, on a very uneven site with areas that have significant slopes, so we cannot guarantee comfort and accessibility to all areas. Please contact us in advance, and we’ll review your specific case and provide guidance accordingly.

Please try to re-sell your original bus ticket through our official partner TicketSwap and purchase a new one for the needed timing.

You can find a directory of taxi services in the area here:

We recommend bringing enough tobacco for the entire weekend. Unfortunately, there will be no tobacco sales point inside or near the festival.

The Port del Comte area is excellent for tourism beyond Paral·lel Festival. We recommend checking out information on hiking routes, activities, gastronomy here:

The music will follow this schedule: Friday: 6pm - 3am Saturday: 11am - 3am Sunday: 11am - 10pm

The running order for performances will be published approximately 2 weeks before the festival.

On Saturday and Sunday, we offer our professional workshop program "Paral·lel Plus+" for those interested in music production.

You can send your demo to booking@parallelfestival.com. We review all emails, but due to the high volume of submissions, unfortunately, we cannot respond to everyone. If you do not receive a reply, it is likely because we don’t see a fit for our lineup at the moment. However, we appreciate your interest and encourage you to try again in the future!

Paral·lel is not a non-stop music event because we believe that rest between dance sessions is important to enjoy this nature experience in all its facets. To respect this philosophy and ensure everyone gets proper rest, we do not allow the use of personal sound systems in the festival or campervan/camping areas.

We do not sell day tickets. We believe that at Paral·lel, you should experience the festival from start to finish.

It is not necessary to bring a printed ticket. However, we recommend that you have it downloaded on your phone in advance, in case you encounter connection issues.

Personalizing your ticket is very easy. Simply go to the order status page by clicking the "Download your tickets" button in the order confirmation email. The order status page will open automatically and will show you the fields you need to fill in to personalize your ticket.

We understand that ticket arrangements can change and sometimes tickets get passed on to others. As long as you have a valid ticket, you're good to go, regardless of the name it bears. We don't check if the name on your ticket matches your ID at the box office (except for glamping tickets), as it's the unique code on the ticket that is key, not the name. And if you've purchased your ticket through our official resale partner TicketSwap, rest assured, your ticket is valid. But please note: we DO need the correct name and ID for glamping reservations. If you need to change the name on your glamping ticket, please contact ticketing@parallelfestival.com.

If you're looking for lost tickets or haven't received them, you can use the tool below to find them:

You can resell your ticket securely on TicketSwap.

Email us at ticketing@parallelfestival.com and we will inform you about discounted tickets available for residents of Port del Comte and Solsonès.